Shipping Policies
We are committed to getting your order to you as soon as possible.
Tracking UPS Shipments
Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). To track a UPS shipment, click here. You can track your order and review your order details on the HCPRO Products My Account page.
Tracking FedEx Shipments
Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). To track a FedEx shipment, click here. You can track your order and review your order details on the HCPRO Products My Account page.
Expedited Orders
Orders placed for in-stock items with expedited shipping (3 Day Select, 2nd Day Air, Next Day Air) before 3pm will be shipped the day they are placed. Expedited orders placed after 3:00pm will be shipped the following business day.
Examples (Applicable to in-stock items only):
- An order shipped 3 Day Select will arrive on the third business day after the order is shipped. For example, if you place an order on Tuesday at 10am, it will be delivered when UPS normally comes on Friday.
- An order shipped 2nd Day Air will be delivered on the second business day after the order is shipped. For example, if you place an order on Thursday at 9pm, it will arrive the following Tuesday.
- An order shipped Next Day Air will arrive on the next business day after the order is shipped. For example, if you place an order on Saturday, it will ship on Monday and arrive on Tuesday. If you place an order on Friday before 3:00pm it will be delivered on Monday (not Saturday).
Inventory and Lead Times
Inventory and lead time messages are updated daily to maintain accuracy and are subject to change as orders are processed throughout the day. If your order contains both in stock and out of stock items, those available will ship first. When the remainder of the order comes in, it will ship separately. This does not affect shipping costs.
Shipping Information Entry
UPS and FedEx do not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.
Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to HCPRO Products and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to HCPRO Products, a customer decides not to re-ship, the order will be subject to standard return policies including restocking fees.
International Orders
We do not ship to locations outside of the United States. If you choose to ship to a freight forwarding company, HCPRO Products cannot be held liable for any exchange with a forwarding company. Once delivery is confirmed by UPS, HCPRO Products is no longer liable for the package. Please be aware that merchandise purchased through SupplyHouse.com is only warranted within the United States. For more information about our warranty policy.